We can do a wide range of theme for your decoden product. If you do not see the theme you like, please let us know and we can look into it together with you.

All decoden products has a average production period of 2-6 weeks. Depending on the casing model, charms and colours, we sometimes need extra time to gather these things for you to make sure it is up to your expectation.

As much as we do want you to recieve our product as soon as possible, due to factors like casing model, charms, decoden colour not available, we will need some time to source for these material to ensure that the casing is up to your expection and liking. As it is handmade product, we will do according to the order number. Hence, we seek your patience and understanding for the long production period.

As all our decoden product are handmade, there will sometimes be unavoidable flaws like bubbles/hole/odd shape. We will try our best to avoid these flaws but as much as we could it will sometime still occur. Hence, if you are unable to accept those flaws in handmade product, we would appreciate you to find other alternatives.

As we source our charms from different supplier, colours of the charms may be different in separate batches. As we do not make the charms, we are unable to control the colours/flaws in some charms. We would try our best to refrain from using those charms but if we think that it is not a big issue that will spoil the asethetic look of the casing, we would still use it to avoid wastage of charms.

We are truly sorry to hear this. Do email us at tastycreamcase@outlook.com or drop us a message on our Instagram to let us know what is the issue and we will contact you back as sson as possible.

Refund of product is not allowed as it is done according to your preference and liking. Reasons like wrong phone model, wrong theme, charms dropped and etc is also not allowed for refund. We seek your cooperation to confirm your device model and theme you like before you placed any order with us. As for charms dropped, we will always ensure that all decoden is fully cured, hence the chances of it happening is not frequent. However, if any of your charms dropped you can use the glue we provide or any strong glue to stick it back and it will not affect the use of the casing. If any of the above does not answer your question, you can drop us a email at tastycreamcase@outlook.com or DM us on our Instagram and we will help to rectify the issue with you..

Cancellation of order is not possible if we had accepted your order and start doing your order. We seek your kind understanding to refrain from cancelling your order. If you had chosen the wrong model or forgot to leave your remarks for your order, please contact us by emailling us at tastycreamcase@outlook.com or drop us a message on our Instagram.

As musch as we want to ship overseas, we are unable to do so for now as we had just started our small business on this website. We will try our best to start shipping worldwide so do look forward to it! However, shipping is currently only available to Singapore.